Pleasant Solutions Careers

Positions Available:

• Senior and Junior IT and IA (Infrastructure Analyst)
• Additional positions may be available for specialists. Tell us your strengths and we’ll go from there.
• Other Positions: We are also hiring for other positions (business analyst / project manager, senior technical support, software developer, and more). You may apply for multiple positions separately. If you know someone in any of these areas, please do them a quick and friendly favour by letting them know about this posting.

Position Overview:

• Full time and permanent.
• Fast moving in terms of variety of work and expectations.
• Flexible hours (for example: choose to start your day between 6am and 10am, work late some days and shorter on others).
• Variety with approximately 65% internal projects and 35% client projects.
• Gain valuable career experience in the newest technologies and automation techniques. We value staying up to date.
• Gain experience in a wide variety of areas including server management, desktop management, service oriented design via APIs, various mobile platforms, and integration methodologies.
• Gain experience with both small and large projects, with involvement throughout the product life-cycle.
• Rapid assessment of client or internal needs, what the existing infrastructure is, performance implications, and development of best high-level plans. Assessments are done on a very wide variety of needs and challenges, rather than a single product repeatedly.
• Pre-sale phone meetings with clients to discuss and brainstorm enough to pass the high-level plan / architecture on to the business analysts to work out all of the details into a requirements document and for sales to present the plan.
• Substantial amount of new IT project design and advanced strategic thinking, especially on internal projects.
• Spot change opportunities to optimize our systems and processes as we grow quickly.
• Occasionally participate in some development-stage design sessions and occasionally assist with product development planning, with best-of-the-best developers and business analysts.
• Learning from some of the smartest technical peers in the country, on exciting projects that you can really sink your teeth into.
• Providing second opinions to your peers to confirm their plans.
• Safeguarding and auditing security for data and systems.
• Troubleshooting and occasional break-fixing.
• Does not involve endless client desktop support from computer novices.
• Does not involve a majority time allocation to break-fixing and emergencies.
• Does not involve a lot of off-hours requests or travel.
• Does not involve a lot of boring legacy application support.
• Example internal projects: Help create zero-downtime fail-over systems for our hosting and then help maintain it, centralize desktop setup and control for all employee workstations, participate in a security audit of our systems, software tool selection, and locate the best scalability testing systems for developer use.
• Example external projects: Determining the best methodology of integration to an accounting system, providing feasability research and opinions for innovative client ideas, determining whether a database should be hosted on the same or separate VM for a client, estimating system requirements for 1000 users of a custom built system, etc.
• Most of the learning is through hands-on trying and doing. Meetings and formal training is minimized.
• Environment allows for some privacy at your workstation as well as time to concentrate without distractions when you need it.
• We are a highly technical company that will notice and appreciate when IT is done skillfully and when IT security is done properly.

Requirements:

• Highly intelligent.
• Fast learner and enjoys learning.
• General awareness of a wide variety of IT systems and approaches.
• Passionate about making IT do awesome things and very good at achieving that.
• Gets deeply involved with challenges and will persevere at length to achieve victory.
• Takes pride in work.
• No specific requirements for formal education or industry experience. We evaluate each applicant based on merit rather than formalities.

Nice To Have:

• Pragmatic approach to balancing perfectionism with getting the job done.
• Ability to see opportunities for improvement everywhere.

About The Work Environment:

• Friendly, non-threatening, and non-political environment.
• Mid-sized company but retaining the speed and flexibility of a smaller company.
• We are a great environment for both outgoing people and those who are very shy and introverted (applicable to non-client facing positions).
• We strive to have every employee sitting near a window for natural light and to have plenty of plants throughout the office; we care about employee health.
• Social events worth remembering (fencing competitions, curling, video game or board game parties, coding competitions, commando combat training, robotics club coming soon, etc).
• Unlimited access to pillage our kitchens for caffeine, sugar, healthy snacks, soups, and more :)
• Additional perks that are cost-shared like motorized sit-stand desks.
• Task focused: everyone in the company heavily uses centralized to-do lists to stay organized, prioritize, and coordinate.
• Fast paced
• Headquarters and in the future satellite offices too: Free onsite massage therapy.
• Headquarters: Private nap rooms for isolated thinking time or for taking a nap if you didn’t sleep well last night.
• Consistent work/life balance: mandatory overtime is very rare.

About The Company:

• Pleasant Solutions is a dynamic company headquartered in Edmonton, a large satellite office in Toronto and Vancouver, and smaller but growing satellite offices across Canada (including in Calgary, Ottawa, etc).
• Silicon Valley kind of excitement and growth potential.
• Fast growth: One of the 200 fastest growing technology companies in North America with 955% growth over 5 years (based on growth rates in published rankings of the 2014 Profit 500 and 2013 Deloitte Technology Fast 500). Canadian Profit Guide ranked us #88 out of 500 for fast growth in Canada, announced in Sept 2015.
• Stable and well diversified.
• We also operate one of Canada's most advanced and largest capacity video marketing studios. The studio team has won multiple awards.
• Full of smart and passionate people whom you can learn from.
• Very low employee turn-over rate, attesting to the value of working here.
• As of 2021, we are more focused on in-house product development than previous years which had a focus on consulting services. Currently, our lead focus is on Sheetcast, a tool that lets non-technical people build their own full-blown web applications using spreadsheets, and which is beginning explosive growth (see https://Sheetcast.com) as well as privacy products as seen under Paranoid.com. We still do some software development services, electronics manufacturing, marketing services, and IT services. Other in-house products include the high-security Pleasant Password Server.
• An innovative technology company with an aim of achieving results in creative ways.
• We develop high quality software you will take pride in. Our company name says it all.
• Socially conscious (for example, we pay for employees to sponsor hundreds of WorldVision children).
• Achieved zero layoffs throughout Covid.

Applying:

• What do you have to lose by exploring the possibility? Applying does not take long and we keep your application confidential (never disclosed to existing employer).
• Apply online today at https://pleasantsolutions.com/careers/apply/it
• Even if you don't have your resume updated or ready to go, apply anyway; we want to hear from you!
• Please do not apply via email, apply only by visiting the https://pleasantsolutions.com/careers/apply/it site.

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